Carpet Cleaners BR1 Service Terms and Conditions
These Terms and Conditions govern the provision of carpet, rug, upholstery and related cleaning services by Carpet Cleaners BR1 to residential and commercial customers within its operating area. By making a booking, confirming an appointment, or allowing our operatives access to your premises, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, company or organisation that requests and/or pays for services from Carpet Cleaners BR1.
Company means Carpet Cleaners BR1, the service provider trading under this name.
Services means carpet, rug, upholstery, floor and related cleaning, stain removal, deodorising, and any additional services agreed between the Company and the Customer.
Premises means the property or location where the Services are to be carried out.
Operative means a cleaner, technician or subcontractor engaged by the Company to perform the Services.
Agreement means the contract formed between the Company and the Customer when a booking is accepted in accordance with these Terms and Conditions.
2. Scope of Services
The Company provides professional carpet and related cleaning Services to domestic and commercial Customers within its service area. The exact scope of the work for each booking will be as described during the booking process and in any written or verbal confirmation provided by the Company.
The Company reserves the right to refuse or discontinue Services where conditions at the Premises are unsafe, unsanitary, inaccessible, or otherwise unsuitable for the delivery of the Services, at the reasonable discretion of the Operative or the Company.
3. Booking Process
3.1 A booking may be requested by the Customer via telephone, online form, or other methods offered by the Company from time to time. By requesting a booking, the Customer confirms that they are at least 18 years old and legally capable of entering into a binding contract.
3.2 The booking is considered provisional until confirmed by the Company. Confirmation may be provided verbally or in writing. The Company reserves the right to decline a booking request without giving a reason.
3.3 At the time of booking, the Customer must provide accurate information, including but not limited to the size and type of areas to be cleaned, the nature and extent of soiling or staining, parking and access conditions, and any relevant health and safety issues.
3.4 The Company will use the information provided to estimate the time, resources and price for the Services. If, upon arrival, the Operative finds that the information supplied was substantially inaccurate or incomplete, the Company may adjust the quoted price, propose alternative solutions, or decline to carry out the Services.
3.5 The Customer is responsible for ensuring suitable access to the Premises at the agreed date and time, including arrangements for keys, parking permissions, and entry instructions. Waiting time caused by inability to access the Premises may be chargeable.
4. Prices and Quotations
4.1 Prices are normally provided as fixed quotations or as hourly rates, depending on the type and scope of the Services. Any quotation is based on the information supplied by the Customer and on standard working conditions at the Premises.
4.2 Unless expressly stated otherwise, all prices are inclusive of labour, equipment and standard cleaning solutions but exclude specialist treatments and any additional work requested on site.
4.3 The Company reserves the right to revise quotations if the Premises differ materially from the description given, if additional tasks are requested, or if there are unforeseen conditions such as heavy soiling, infestation, restricted access or lack of utilities.
4.4 Any promotional offers or discounts are subject to availability, may be withdrawn at any time, and will only apply when specifically confirmed by the Company at the time of booking.
5. Payments
5.1 Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due immediately upon completion of the Services at the Premises.
5.2 The Company may accept several payment methods, which may include cash, bank transfer and card payments, subject to availability and any applicable charges notified to the Customer.
5.3 For certain bookings, including large jobs or commercial contracts, the Company may require a deposit or full prepayment. Any such requirement will be communicated prior to confirming the booking.
5.4 Where payment is not received when due, the Company reserves the right to charge interest on overdue amounts at a reasonable rate and to recover all costs of collection, including legal fees, in addition to the outstanding balance.
5.5 The Customer must not withhold payment on the basis of minor or easily rectifiable issues. Any disputes regarding the quality or scope of the Services must be raised promptly in accordance with the complaints procedure set out in these Terms and Conditions.
6. Cancellations and Rescheduling
6.1 The Customer may cancel or reschedule a booking by giving the Company reasonable notice prior to the agreed appointment time.
6.2 Unless otherwise agreed, a minimum of 24 hours notice is required for cancellations or rescheduling without charge. If less than 24 hours notice is given, the Company reserves the right to charge a cancellation fee of up to 50 percent of the quoted price, to cover administrative costs and lost appointment time.
6.3 If the Operative attends the Premises at the agreed time and is unable to gain access, or if the Customer is not present when required and no suitable alternative arrangements have been made, the visit may be treated as a late cancellation and a call out or cancellation fee may be charged at the Companys discretion.
6.4 The Company may cancel or reschedule a booking by giving as much notice as is reasonably practicable in the circumstances. This may occur for reasons including, but not limited to, staff illness, equipment failure, extreme weather, access issues, or safety concerns.
6.5 In the event that the Company cancels a booking, the Customer will be offered an alternative appointment. If a suitable alternative cannot be agreed, any prepayments or deposits for that booking will be refunded. The Company will not be liable for any indirect or consequential losses arising from such cancellation.
7. Customer Obligations
7.1 The Customer must provide a safe working environment for the Operative, including access to electricity and water where reasonably required, adequate lighting, and clear, unobstructed areas for cleaning.
7.2 The Customer is responsible for removing fragile, valuable or irreplaceable items from the areas to be cleaned and for securing any items that could be damaged during the cleaning process. The Company will not be responsible for damage to items left in vulnerable positions.
7.3 The Customer must inform the Company in advance of any known issues relating to the Premises or items to be cleaned, including but not limited to pre existing damage, loose fittings, colour instability, shrinkage risk, water sensitivity, or previous use of inappropriate cleaning agents.
7.4 The Customer must keep pets and children away from the working areas during cleaning and drying times, and must follow all safety advice given by the Operative, including any recommendations about ventilation and walking on damp carpets.
8. Performance of Services
8.1 The Company will use reasonable skill and care in performing the Services and will endeavour to achieve satisfactory cleaning results based on industry standards and the condition of the carpets and other materials.
8.2 Stain removal and restoration outcomes cannot be guaranteed. Certain stains, odours or damage may be permanent and not fully removable through cleaning. The Operative will advise the Customer where it appears unlikely that particular marks or odours can be completely removed.
8.3 Drying times depend on environmental conditions, ventilation, carpet type and level of soiling. Any estimates provided are for guidance only and not guaranteed.
8.4 The Company may use mechanical equipment, cleaning solutions and spot treatment products considered appropriate for the specific materials and level of soiling. If the Customer has allergies, sensitivities or preferences regarding particular products, this must be disclosed before the start of the Service.
9. Waste Handling and Environmental Compliance
9.1 The Company will handle and dispose of any waste generated during the course of its Services in accordance with applicable waste and environmental regulations.
9.2 Standard carpet cleaning Services normally involve the extraction and removal of soiled water and minor solid residues. This wastewater is disposed of through suitable drainage systems as permitted by local regulations.
9.3 Where Services involve the removal of larger quantities of waste, such as old carpets, underlay, or significant debris, additional charges may apply. Any such charges will be discussed with the Customer in advance.
9.4 The Customer agrees not to request or require the Operative to dispose of waste in any manner that would breach environmental, waste or public health regulations. The Company reserves the right to refuse such requests.
10. Liability and Limitations
10.1 The Company will be liable for direct damage to property caused by the negligence of its Operatives in the performance of the Services, subject to the limitations set out in this clause.
10.2 The Company will not be liable for any pre existing damage, wear or defects, or for deterioration that arises as an unavoidable result of cleaning processes reasonably suited to the condition and type of materials treated.
10.3 The Company will not be liable for the following, except where liability cannot be excluded by law.
a Loss of profits, business, revenue or anticipated savings.
b Indirect or consequential loss or damage.
c Loss or damage arising from inaccurate or incomplete information supplied by the Customer.
d Loss or damage arising from failure of the Customer to follow aftercare instructions or safety guidance.
10.4 The total liability of the Company in respect of any claim arising from a single booking will not exceed the total amount paid or payable by the Customer for the Services under that booking, except where otherwise required by law.
10.5 Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter where liability may not lawfully be limited or excluded.
11. Damage, Breakages and Claims
11.1 Any alleged damage or breakage must be reported to the Company as soon as possible and in any event within 48 hours of completion of the Services. The Customer must provide reasonable evidence of the alleged damage and allow the Company an opportunity to inspect the item or area in question.
11.2 Where damage is found to have been caused by the Company, the Company will at its discretion arrange for repair, replacement, or fair compensation, taking into account the age, condition and value of the item prior to the incident.
11.3 If the Customer arranges repairs or replacements without first giving the Company an opportunity to assess the damage, the Company will not be responsible for the costs incurred, except where otherwise agreed.
12. Complaints and Service Issues
12.1 The Company aims to provide a reliable and high quality service. If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as reasonably practicable.
12.2 Complaints regarding the standard of cleaning should normally be raised within 24 hours of completion of the Services so that the Company can investigate and, where appropriate, arrange a re visit or other remedial action.
12.3 The Company may, at its discretion, offer to re clean areas of concern or provide another form of resolution. This will be the Customers sole and exclusive remedy in respect of service quality issues, subject to statutory rights.
13. Access, Security and Keys
13.1 Where the Customer provides keys or access codes to the Premises, these will be used solely for the purpose of carrying out the Services and will be handled with reasonable care.
13.2 The Company does not accept responsibility for the security of the Premises where keys, locks or alarms are known to be defective, or where third parties also have access.
13.3 It is the Customers responsibility to ensure that all doors and windows are secure when the Operative leaves the Premises, particularly where the Customer is not present.
14. Insurance
14.1 The Company maintains appropriate insurance cover in respect of its business operations, including public liability insurance, subject to policy terms and conditions.
14.2 Evidence of insurance may be provided to the Customer upon reasonable request.
15. Force Majeure
15.1 The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, power failures, transport disruptions, strikes, civil unrest, or acts of government.
16. Privacy and Data
16.1 The Company will collect and process personal data provided by the Customer for the purpose of managing bookings, providing Services and handling payments and queries.
16.2 The Company will take reasonable steps to protect personal data and will not sell or disclose such data to third parties except where necessary for the performance of the Services, for legitimate business purposes, or as required by law.
17. Amendments to Terms
17.1 The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking will apply to that booking.
17.2 Updated Terms and Conditions may be made available on request or displayed through the Companys usual communication channels.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions and any Agreement arising under them shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, their subject matter or formation.
19. General Provisions
19.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
19.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered as a waiver of any subsequent breach.
19.3 The Customer may not assign or transfer any rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary for the performance of the Services.
By proceeding with a booking or allowing the Company to commence work at the Premises, the Customer confirms that they have read, understood and agree to these Terms and Conditions.
